Managed Services

IT Support Inc. managed services solutions is an easy way for clients to upgrade their infrastructure services to best-of-breed solutions and experienced professional services without having to maintain or acquire the talent in-house.

Instead of outsourcing to multiple vendors to evaluate, acquire, deploy, and support technology, you can outsource your IT to one reliable partner who can help with all aspects of your computing infrastructure. Outsourcing IT through IT Support Inc. managed services and computing solution creates a centralized and standardized environment for your business, enabling you to realize economies of scale, and helping your business remain competitive in your market.

IT Support Inc. managed IT solution includes management of all of the workstation and server components for file, print, messaging, FTP, proxy, LDAP, local backup, Web, and database services. The network components include managed router, firewall, switches, VPN, content filtering, intrusion detection and prevention, bandwidth management, dynamic DNS services, and wireless access.

Outsourcing IT reduces technology distractions, increases productivity and efficiency and maximizes your technology investments.

We will perform a PC tune-up on your computers as needed, as well as make sure you have the current service packs and patches to keep your systems healthy.

We monitor several aspects of your server environment to maximize performance and accurately project future needs. The monitoring allows us to make needed changes to optimize the performance of your servers and reduce the risk of downtime.

The network is the core of your computing environment and arguably the most critical component. We proactively monitor the health of your network to improve adherence to corporate policies, network performance, and security.

The Asset Management service provides automated discovery and inventory of computing devices and software in your company. This ensures you always have up-to-date information regarding all your software and hardware assets. We manage the tracking of your software licenses to provide you greater visibility to the licenses. We also track manufacturer's warranties to provide the fastest response time to minimize downtime and maximize productivity.

By managing your assets, we can monitor your entire organization's software versions to simplify updates. IT Support Inc. can update your software remotely to minimize the impact of upgrades on your users. This also helps to ensure that the entire organization is using the same version of software at all times.

Software Distribution provides a secure method to remotely distribute applications and updates for the PCs and servers throughout your organization. This is provided from our central infrastructure without any effort by you. This helps minimize application conflicts and ensures standardized software throughout your organization.

Software Metering allows you to easily see who is using what software and when. This can reduce licensing costs by identifying unused licenses and also improves software license compliance by providing greater visibility into your application usage.

Warranty Management allows you to focus on your business while we focus on getting failed equipment repaired or replaced under the terms of your warranty agreements.

We manage all your Domain Name Server (DNS) functions to ensure the needed services function properly to allow you to focus on more important areas. This ensures that your DNS information is kept current to minimize any risk of downtime. We also manage your Mail Exchange (MX) records to ensure your e-mail is properly routed through our e-mail protection gateway.

PCPlus Network's vulnerability monitoring services help protect your computing environment from attack around the clock. Ongoing, proactive monitoring is required in today's environment where there are new vulnerabilities emerging daily. As critical patches are released or zero-day exploits appear, our security team works to mitigate the risk to your environment.

Wireless networks can create an additional security risk if not configured and managed properly. This service improves the security of your network and is particularly helpful in industries such as healthcare and insurance that have additional requirements.

Online reports provide summary information and details about many areas of your computing environment and services provided. You have access to user details, asset information, support incidents, hold time, time-to-resolution, restored files, e-mail statistics and more.

We manage your technology needs so you can manage your business. We track all your computing information and manage it for you so you can experience reliability from all your critical business applications.