The right HSIA implementation eliminates major issues, but small mistake in understanding and use of current technologies can lead to major business damage. Working with right HSIA support partner gives you pieces of mind and works as you work with your business customer or guest. Our technicians and engineers are always available for you and your customers at our support center right here in USA with extensive knowledge of HSIA technology and understanding of US customs and business relations. They know how important internet access is to your customer or guests. Take a look at our customer testimonials for what our customers have to say about us.

IT Support Inc. leads the HSIA industry in providing innovative, standards compliant customer solutions and support. Our proactive, responsive and knowledgeable customer support ensures customer or guest satisfaction and retention. By integrating the IT Support Inc. Gateway Server and the Remote Management and monitoring system, our local dedicated, 24/7 in-house support team has real-time visibility into a your HSIA network and data as well as ISP availabiity status. IT Support Inc. can help you to achieve the highest customer/guest satisfaction.

IT Support Inc. provides HSIA support as follows according to customer‘s requirement.

Unlimited Tier I Support:

Tier I support is 24/7/365 live telephone support answered by support engineers trained to assist your customer or guests in the use of your HSIA service. Support engineers can assist customer with how to connect to the HSIA, confirm the customer’s laptop or hand held is capable of using the High Speed Internet service, confirm the service is available in that area or guest room,and answer questions about email, basic VPN questions, firewalls, basic configuration conflicts, etc. This service is limited to the customer area or guest room.

Unlimited Tier II Support:

Tier II is 24/7/365 live telephone support provided by a Level 2 Support Engineer trained to provide the same services as Tier I plus assisting the property or venue staff in diagnosing system issues that may require repair or replacement of parts. Currently we are offering 24/7/365 remote monitoring with the Tier II Support for free.

Tier III Support.

Tier III support is same day or next day onsite service for troubleshooting HSIA issues or replacement and reconfiguration of the HSIA network equipment depending on the issue plus the services included in Tier I and Tier II Support (Tier II support is 24/7/365 live telephone support provided by a Level 2 Support Engineer trained to provide the same services as Level 1 support plus assisting the property or venue staff in diagnosing system issues that may require repair or replacement of parts. Currently we are offering 24/7/365 remote monitoring with the Tier II Support for free).

Contact us now to find out how we can help you in achieving highest customer or guest satisfaction with the services you offer.